1. Orders
1.1 When you place an order at Curvella, you agree to our General Terms and Conditions of Sale.

1.2 You’ll receive an order confirmation by email. Please check your details carefully and contact our customer care team if anything looks incorrect.

1.3 We reserve the right to refuse or cancel orders in case of technical issues or pricing errors.

2. Delivery
2.1 All deliveries are handled directly by our store — we take full responsibility for getting your order to you.

2.2 Our standard delivery time is 4–7 business days.

2.3 Once your order ships, you’ll receive a confirmation email with a track & trace code so you can follow your delivery.

2.4 We always aim to deliver within the stated timeframe. If any delays occur, we’ll notify you as soon as possible.

3. Shipping Costs
3.1 We offer free delivery on all orders — no minimum spend.

4. Receiving Your Product
4.1 Please check your item for any defects or damage upon receipt.

4.2 If there’s an issue with your product, contact our customer care team within 14 days of delivery. We’ll do our best to resolve it quickly by replacing the product or issuing a refund.

5. Returns & Refunds
5.1 If your item arrives damaged, incorrect, or is lost in transit, we’ll either refund you or send a replacement — no return required. Simply contact customer care with a photo or video as proof.

5.2 If you’ve changed your mind, you can return your item within 14 days of receipt. In this case, return shipping costs and any customs fees are your responsibility.

5.3 Returns must be sent using a method that doesn’t require customs clearance on our side. If duties or customs charges are billed to us, we won’t be able to process the return.

5.4 Once we’ve received the returned product, we’ll issue a full refund for the purchase amount.