Frequently asked questions
What is your returns policy in short?
Changed your mind? You can return unused items within 14 days of delivery in original condition and packaging. For damaged/incorrect/lost items we’ll refund or replace—no return required (just send a quick photo/video). Full policy: Returns & Refunds.
Who pays return shipping?
For change-of-mind returns, return shipping (and any customs/import fees) are paid by the customer. If your item arrived damaged/incorrect/lost, we’ll take care of it.
How do I start a return?
Contact us via the Contact page or email info@curvellashape.com with your order number, reason for return, and photos if relevant. We’ll reply with simple, step-by-step instructions.
How long does a refund take?
Once your return is received and approved, refunds are processed to your original payment method within 7 business days.
Can I exchange instead of refund?
Yes—just tell us your preferred size/color when you start the return and we’ll arrange it if stock allows.
Where do you ship?
We ship to most countries worldwide (a few small territories are excluded). If checkout accepts your address, we can deliver.
How long is delivery?
4–7 business days worldwide. You’ll receive a tracking link as soon as your order ships.
How much is shipping?
We offer free shipping on all orders.
Will I get tracking?
Yes—tracking is emailed automatically once your order leaves our warehouse.
Do I have to pay customs or duties?
Most orders clear without extra fees, but local duties/taxes (if applicable) are the customer’s responsibility and vary by country.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, Shop Pay, PayPal, Bancontact, BLIK, iDEAL, Klarna (where available), and MobilePay (DK). Availability may vary by region.
Can I change or cancel my order?
We process orders quickly. If you need a change or cancellation, contact us ASAP via the Contact page or info@curvellashape.com—we’ll do our best.
I didn’t receive my order confirmation. What should I do?
Please check spam/junk first. If it’s missing, contact us with your name and email and we’ll resend it.
My discount code isn’t working—help!
Codes are case-sensitive and can’t be combined unless stated. If it still won’t apply, message us and we’ll check it for you.
Is Curvella legit?
Absolutely. Curvella is a registered business in the Netherlands (KvK 90461487) with VAT number NL004818161B86. We’re trusted by thousands of customers and rated highly for fit, comfort, and service.
Do you have physical stores?
We’re 100% online for now. This keeps prices fair and stock fresh.
Do you run sales or promotions?
Occasionally—subscribe to our newsletter on the homepage for early access to drops, restocks, and members-only offers.
How do I contact customer care?
Use the Contact page or email info@curvellashape.com. We aim to reply within 24 hours (Mon–Fri: 9:00 AM – 5:00 PM Sat–Sun: 10:00 AM – 5:00 PM)
I can’t log in / forgot my password.
Use the “Forgot password?” link on the login page. Still stuck? Email info@curvellashape.com and we’ll help.
I’m not receiving emails from you.
Check spam/junk and add info@curvellashape.com to your safe list. If needed, contact us and we’ll verify your address.
My tracking link isn’t updating.
Carrier scans can be delayed. If there’s no movement for 48–72 hours, reach out and we’ll check directly with the shipping partner.
How does Curvella sizing run?
True-to-size for most body types. If you’re between sizes or prefer a softer feel, choose the larger size; for extra sculpt, choose the smaller size. Check the size guide on each product page.
Should I size down for a tighter fit?
Only if you’re between sizes and want stronger compression. Your usual size will smooth and sculpt without discomfort.
Will it roll down?
Our bodysuits and shorts are designed with balanced compression and secure paneling to stay in place. Correct sizing is key—when in doubt, message us your measurements.
Is it visible under clothes?
Our designs are seamless under most outfits. Choose nude/skin-tone shades for light fabrics.
Is Curvella good for lower belly smoothing?
Yes. Look for Sculpt Bodysuit or Seamless Sculpt Shorts—both target the lower tummy while staying comfortable.
Can I wear it all day?
Yes—our fabrics are breathable with a soft stretch. If you’re new to shapewear, start with a few hours and build up.
Postpartum friendly?
Many customers love Curvella postpartum for gentle support. Always follow your healthcare provider’s guidance, especially after a C-section.
How do I wash my Curvella pieces?
Cold hand wash (or delicate cycle), use a laundry bag, and air dry. Avoid bleach, tumble dry, and fabric softeners to preserve elasticity.
What fabric do you use?
Premium blends of nylon and elastane for a smooth, breathable feel with sculpting support.
Which style is best for me?
- Sculpt Bodysuit – all-over smoothing, everyday wear.
- Snatch Bodysuit – firmer control & occasion wear.
- Smooth Slip Dress – invisible line-free look under dresses.
- Seamless Sculpt Shorts – tummy + thigh smoothing under skirts/pants.
Need help? Send your measurements and outfit plans to info@curvellashape.com—we’ll recommend the perfect piece.
What is your returns policy in short?
Changed your mind? You can return unused items within 14 days of delivery in original condition and packaging. For damaged/incorrect/lost items we’ll refund or replace—no return required (just send a quick photo/video). Full policy: Returns & Refunds.
Who pays return shipping?
For change-of-mind returns, return shipping (and any customs/import fees) are paid by the customer. If your item arrived damaged/incorrect/lost, we’ll take care of it.
How do I start a return?
Contact us via the Contact page or email info@curvellashape.com with your order number, reason for return, and photos if relevant. We’ll reply with simple, step-by-step instructions.
How long does a refund take?
Once your return is received and approved, refunds are processed to your original payment method within 7 business days.
Can I exchange instead of refund?
Yes—just tell us your preferred size/color when you start the return and we’ll arrange it if stock allows.
Where do you ship?
We ship to most countries worldwide (a few small territories are excluded). If checkout accepts your address, we can deliver.
How long is delivery?
4–7 business days worldwide. You’ll receive a tracking link as soon as your order ships.
How much is shipping?
We offer free shipping on all orders.
Will I get tracking?
Yes—tracking is emailed automatically once your order leaves our warehouse.
Do I have to pay customs or duties?
Most orders clear without extra fees, but local duties/taxes (if applicable) are the customer’s responsibility and vary by country.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, Shop Pay, PayPal, Bancontact, BLIK, iDEAL, Klarna (where available), and MobilePay (DK). Availability may vary by region.
Can I change or cancel my order?
We process orders quickly. If you need a change or cancellation, contact us ASAP via the Contact page or info@curvellashape.com—we’ll do our best.
I didn’t receive my order confirmation. What should I do?
Please check spam/junk first. If it’s missing, contact us with your name and email and we’ll resend it.
My discount code isn’t working—help!
Codes are case-sensitive and can’t be combined unless stated. If it still won’t apply, message us and we’ll check it for you.
Is Curvella legit?
Absolutely. Curvella is a registered business in the Netherlands (KvK 90461487) with VAT number NL004818161B86. We’re trusted by thousands of customers and rated highly for fit, comfort, and service.
Do you have physical stores?
We’re 100% online for now. This keeps prices fair and stock fresh.
Do you run sales or promotions?
Occasionally—subscribe to our newsletter on the homepage for early access to drops, restocks, and members-only offers.
How do I contact customer care?
Use the Contact page or email info@curvellashape.com. We aim to reply within 24 hours (Mon–Fri: 9:00 AM – 5:00 PM Sat–Sun: 10:00 AM – 5:00 PM)
I can’t log in / forgot my password.
Use the “Forgot password?” link on the login page. Still stuck? Email info@curvellashape.com and we’ll help.
I’m not receiving emails from you.
Check spam/junk and add info@curvellashape.com to your safe list. If needed, contact us and we’ll verify your address.
My tracking link isn’t updating.
Carrier scans can be delayed. If there’s no movement for 48–72 hours, reach out and we’ll check directly with the shipping partner.
How does Curvella sizing run?
True-to-size for most body types. If you’re between sizes or prefer a softer feel, choose the larger size; for extra sculpt, choose the smaller size. Check the size guide on each product page.
Should I size down for a tighter fit?
Only if you’re between sizes and want stronger compression. Your usual size will smooth and sculpt without discomfort.
Will it roll down?
Our bodysuits and shorts are designed with balanced compression and secure paneling to stay in place. Correct sizing is key—when in doubt, message us your measurements.
Is it visible under clothes?
Our designs are seamless under most outfits. Choose nude/skin-tone shades for light fabrics.
Is Curvella good for lower belly smoothing?
Yes. Look for Sculpt Bodysuit or Seamless Sculpt Shorts—both target the lower tummy while staying comfortable.
Can I wear it all day?
Yes—our fabrics are breathable with a soft stretch. If you’re new to shapewear, start with a few hours and build up.
Postpartum friendly?
Many customers love Curvella postpartum for gentle support. Always follow your healthcare provider’s guidance, especially after a C-section.
How do I wash my Curvella pieces?
Cold hand wash (or delicate cycle), use a laundry bag, and air dry. Avoid bleach, tumble dry, and fabric softeners to preserve elasticity.
What fabric do you use?
Premium blends of nylon and elastane for a smooth, breathable feel with sculpting support.
Which style is best for me?
- Sculpt Bodysuit – all-over smoothing, everyday wear.
- Snatch Bodysuit – firmer control & occasion wear.
- Smooth Slip Dress – invisible line-free look under dresses.
- Seamless Sculpt Shorts – tummy + thigh smoothing under skirts/pants.
Need help? Send your measurements and outfit plans to info@curvellashape.com—we’ll recommend the perfect piece.